Better Business Bureau® of Middle Tennessee, Inc.
SunTrust Bank Building
201 Fourth Avenue North, Suite 100
PO Box 198436
Nashville, TN 37219-8436
(615) 242-4222 (24-Hour Info Line)
Web Site:
www.MiddleTennessee.bbb.org
The Better Business Bureau of Middle Tennessee, Inc. was chartered as a
not-for-profit Tennessee corporation in October 1961. BBB is designated as a
501( c ) ( 6 ) organization by the Internal Revenue Service.
BBB serves a total of 38 counties in Middle Tennessee and 7 in Southern
Kentucky. The Middle Tennessee headquarters is located in Nashville and operates
three branch offices:
Murfreesboro, Tennessee (opened January 1997)
Clarksville, Tennessee (opened January 1998)
Fayetteville, Tennessee (opened November 1999)
BBB promotes integrity and business ethics through self-regulation in the
marketplace. Services provided by the BBB include a 24-Hour automated telephone
inquiry service, which provides reports on companies and charitable
organizations, general monitoring of advertising in the marketplace, dispute
resolution services, and consumer/business education programs. BBB information
and services are provided at no cost to the public with the exception of
mediation and arbitration
services.
The Community Mediation Center, a division of the Better Business Bureau was
established in December 1995. The center provides alternative dispute resolution
services for businesses and the public, training and seminars in mediation,
conflict resolution, and customer satisfaction.
Since 1963 the BBB and the Nashville Advertising Federation have co-sponsored a
community program for maintaining public confidence in advertising in Middle
Tennessee. The program works through the monitoring of advertising for truth and
accuracy, competitor challenges, and education program on advertising standards.
BBB is governed by a 42-Member Volunteer Board of Directors which meet monthly.
Kathleen Calligan has served as President and CEO of the Better Business Bureau
since December 1995. Beth Furbush is the Manager of the Murfreesboro Branch
Office, Leslie Baughn is the Manager of the Clarksville Branch Office, and Carol
Foster is the Manager of the Fayetteville Branch.
BBB is funded entirely by Membership dues from over 3,300 business and
professional firms in Middle Tennessee and Southern Kentucky. BBB receives no
government grants or tax revenues for operation. Contributions to BBB are not
tax deductible as a charitable contribution, but may be deducted as an ordinary
and necessary business expense.
